Feb 19, 2019
In the evolution of customer service, the right step might be a step backward in time. Even in our eyecare practices, the basic principles of customer service remain the same as the corner ice cream shop. Understand your product and service, be able to articulate each one, and identify and meet the needs of the customer...
Jan 29, 2019
The CPT definitions and descriptions of the ophthalmic codes (92002– to 92014) are confusing, to say the least. The definitions of the codes are even different than the actual descriptions themselves.
Consultants and other experts on this subject like to say, “these codes are broken”. Very few Medicare...
Nov 1, 2018
An ASOA interview on priorities and time management with Katie Lawrence, MHA CMPE, Director of Ambulatory Optimization for Greenville Health System.
Oct 23, 2018
From an attorney’s viewpoint, new associate employment agreements are relatively simple, but don’t let their simplicity deceive you. The business and legal choices made in a new associate’s initial employment agreement are important to get right before they sign on the dotted line. Here’s a “Top 10 List”...
Oct 8, 2018
While having the technical skills in your job is essential, it’s the soft skills that can take leaders to the next level in managing their teams. Learn or refresh your memory on the top 10 interpersonal skills that lead to more success as a manager.